FAQs

What types of products do you offer?
Vikram Enterprise specializes in a curated selection of fine jewelry, watches, and accessories. Our collection includes elegant pieces designed to complement any style, from timeless classics to modern designs, ensuring something for every occasion.

What is your return policy?
We offer a 12-hour return window, as orders are processed quickly. To be eligible for a return, items must be in the same condition as received—unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our Return Policy section.

How long does it take to process a refund?
Once your return is received and inspected, we will notify you regarding approval. If approved, the refund will be issued to your original payment method within 10 business days. Please note your bank or credit card company may need extra time to finalize posting.

Can I exchange an item?
Yes. The fastest way to exchange is to return the original item and, once accepted, place a new order for your desired piece. This ensures you receive your item as quickly as possible.

What should I do if my item arrives damaged or defective?
Please inspect your order upon arrival and contact us immediately if it is damaged or defective. We’ll review the issue and work quickly to make it right.

Are there any items that cannot be returned?
Yes. Certain products cannot be returned, including custom or personalized pieces, gift cards, and sale items. For clarification on a specific item, please reach out to our support team.

Do you ship internationally?
Yes, we offer international shipping so you can enjoy our collection no matter where you are.

How can I contact customer support?
You can reach us via email at contact@vikramenterprise3.com or by phone at 331-356-3018. Our team is happy to assist with any questions or concerns.